General FAQs
🧍♀️ For Patients
Q1. How do I find a doctor near me?
Use the search bar, enter your specialty (e.g., Dentist, ENT) and city name (e.g., Delhi), and choose the most relevant option.
Q2. How can I book a doctor online?
Click “Book Appointment,” fill in your details, and confirm the time slot. You’ll get instant confirmation by WhatsApp or email.
Q3. Can I reschedule or cancel an appointment?
Yes, you can easily reschedule or cancel your booking from your dashboard or by contacting support.
Q4. How do video consultations work?
After booking, you’ll receive a secure link on WhatsApp/email. Join at your scheduled time to talk to your doctor online.
Q5. How can I check if my doctor offers home visits?
Some doctors offer home consultations. Use the “Home Visit” filter or contact our team to confirm availability in your city.
Q6. Are prescriptions provided after online consultation?
Yes, you’ll receive a digital prescription on the doctor’s letterhead, which can be downloaded anytime from your account.
Q7. Can I pay online?
Yes, we support online payments through debit/credit cards, UPI, and wallets.
🩺 For Doctors & Clinics
Q8. How can I register as a doctor on Best Clinic Near Me?
Registration is simple and free. DM us or visit the registration page to list your clinic or practice.
Q9. Is there a subscription plan for doctors?
Yes, we offer one Free Plan and three paid plans: Basic, Standard, and Prime, each with added visibility and features.
Q10. Can doctors manage appointments and earnings?
Yes, every doctor has a personal dashboard to manage patients, appointments, earnings, and consultations.
💳 Payments & Refunds
Q11. Is online payment safe?
100%. All payments are encrypted and processed via trusted gateways.
Q12. How are refunds processed?
If a doctor cancels or reschedules, your payment is refunded to your original mode within 3–5 business days.
🔒 Privacy & Legal
Q13. Are my health records safe?
Yes, your information is completely private and stored with industry-level encryption.
Q14. Do you share my data with anyone?
No. We never sell or share your medical or personal data with third parties.
📞 Support & Contact
Q15. How can I contact customer care?
📞 Call / WhatsApp: +91 8448 713 097
📧 Email: cs@bestclinicnearme.com
Q16. Do you also have a diagnostic partner?
Yes, you can book scans and tests via our partner platform — Scan Centre Near Me.
